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Five Key Benefits of Using a Virtual Phone Service

By Tim Paulino  -  January 1, 2007

Often times customers who call in with questions understand one or maybe two of the benefits that a virtual phone service provides, but rarely do customers understand there are many more benefits of using such a service for their small business. Many times after explaining the benefits to customers, they feel as if they have a much needed competitive advantage over those small businesses who do not have virtual phone service.

Here are the top five benefits of using a virtual phone service, like our Freedom800™ FreedomLITE, FreedomPRO, and FreedomXTREME and services:

1. Professional Image - The image a small business portrays to its callers can mean the difference between getting their business or not. Ordinary phone lines, cell phones, and answering machines give callers an uneasy feeling. Customers want to do business with a professional, well-established business and your phone system is often a customer’s first impression of your business. Larger companies spend thousands of dollars a month on sophisticated phone systems. Why? They are able to capture more customers because of the image they are projecting, and the efficiency they create.

2. Stay Connected - Being available to your customers means the difference between making the sale or not, and with our Follow-Me-Live Call Transfer feature you will never miss a call. This service tracks you down at your home, office (even if an extension needs to be dialed), cellular phone, or any other number of your choice to deliver a caller to you. It will announce the caller and let you choose to talk to the person or send the caller to voicemail. You can even select times of day and days of the week for taking calls on a particular number.

3. Automation - The success of a business can be as simple as getting information into callers’ hands the minute they’re interested no matter what time of day it is. Now you can automate the process of managing calls your advertising generates by providing recorded information 24/7. With our Ultimate Sales Tool, you’ll never miss a sale again. It’s the ultimate sales tool for creating menu-driven audio brochures. You can guide your callers simply and easily through your products and services and create sales even if it’s after hours. Ultimate Sales Tool lets you create an unlimited number of recordings and/or menus and its elegant design makes it easy to set up.

4. One Number Efficiency - One toll-free number will serve the purpose of all your communication needs. People can reach you wherever you are, at home, at work, on your cell phone, or by pager - by simply dialing one toll-free number. You’ll never have the need to give out your private numbers again. Your same personal toll-free number is even your fax number. If someone sends a fax to your toll-free number, we recognize the fax tone, and we will then deliver that fax directly to your e-mail, it’s accessible online, or you can have the faxes automatically delivered to a physical fax machine. You also have the ability to send faxes from your PC.

5. Manage Your Business Anywhere, Anytime - WebLINK Personal Internet Control Panel allows you to manage your business from any computer in the world in real time, twenty four hours a day, 7 days a week. WebLINK makes setting up your system a breeze by allowing you to set up any of your unique settings, such as forwarding numbers, e-mail delivery addresses, call back message notification numbers, and more online. You will also have access to detailed call analysis and reporting that will allow you to manage your call volume and leads.

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