Home » Blog » 3 Features That Give Your Small Business A BIG Voice

3 Features That Give Your Small Business A BIG Voice

By Brandi Cummings  -  April 15, 2007

One of the most stated reasons of why our customers are using one of our virtual pbx systems is to improve their professional image.  It may be that a home based business wants to appear as if they are a brick and mortar storefront or that a small business with one or two employees wants to appear bigger to their clients.  Whatever the reason, a virtual pbx has a lot of features that will help them give their small business a big voice.  Here are just 3 of them.

  • Automated Attendant- An automated attendant is going to answer all calls that come into the virtual pbx in the same professional way every time.  A customized recording and menu that greets your callers with your company name, a branded phrase or multiple options for them to choose from based on what they need, reeks of professionalism.  A caller hearing those kinds of recordings is going to feel confident that they are working with a professional, established company.
  • On Hold With Music- This is a feature that many people take for granted, but it can say a lot about a company.  When putting someone on hold, whether while they are being forwarded to you using the Follow-Me-Live Call Forwarding feature or you put them on hold mid-conversation, you don’t want them to sit in silence wondering if they have been disconnected.  Instead you want them to have some nice music to listen to or maybe even your company jingle, a customized message about your company or a promotion you are currently running.  With Personalized On Hold Music you can choose exactly what you want your callers to hear while on hold.  This is an example of a seemingly simple feature that can give your company the look and feel of a well establish company that is serious about its communications with its customers.
  • One Number System- In today’s technology based world there are so many different ways to contact people.  Business phone, home phone, cell phone, fax, email and a few more that I have neglected to add I’m sure.  When a client, or potential client, is trying to reach you, you don’t want them to have to figure out what the best way to contact you is going to be.  Keeping it simple takes any guesswork out of the equation.  With our virtual pbx host of features, you can have one single number to give out and they will be able to reach you wherever you are.  The virtual number that comes with your system will find you at your business phone, home phone, cell phone, or any other local number you like.  If you are unavailable and your caller leaves you a voicemail, it can be delivered right to your email.  The same number can also be used to receive faxes which in turn can be forwarded to a land fax line or delivered to your email address.  Unifying your communications with a one number system gives an impression of the well established, serious and organized business person that you are.

To read more about these and other features that will help give your small business a BIG voice, visit our Compare Plans & Features Page.

Share it!

Filed under Blog » Freedom800®



Got something to say?